Zoho Desk

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Overview

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Pre-built tooling

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Pre-built integrations

No pre-built integration yet (time to contribute: <48h)

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Access requirements

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Setup guide

Follow the general Zoho OAuth setup guide to create your OAuth application. When selecting scopes, make sure to include the Desk-specific scopes listed in the Common Scopes section below.

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Useful links

• Zoho API Console
• Zoho Developer Hub
• OAuth 2.0 Overview
• Server-based Applications
• Get Authorization Code
• Get Access Token
• Refresh Access Token
• Multi DC Support
• OAuth Scopes

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Desk-specific links

• Zoho Desk API Documentation
• Zoho Desk OAuth Overview
• Zoho Desk OAuth Scopes

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Common Scopes

• Desk.tickets.ALL - Access to all Desk tickets
• Desk.contacts.READ - Read access to Desk contacts
• Desk.contacts.UPDATE - Update access to Desk contacts
• Desk.contacts.CREATE - Create access to Desk contacts
• Desk.tasks.ALL - Access to all Desk tasks
• Desk.basic.READ - Basic read access to Desk
• Desk.search.READ - Search functionality in Desk

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API gotchas

• Zoho uses datacenter-specific URLs for authentication. Make sure to use the correct datacenter domain extension (com, eu, in, com.cn, com.au) based on where your user’s account is registered.

• Zoho has rate limits that vary by service. Check the specific service documentation for details.

• If your application needs to access multiple Zoho services, you need to request scopes for each service during the authorization process.

• For production applications, consider implementing multi-datacenter support to handle users from different regions.

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Desk-specific gotchas

• Zoho Desk API has region-specific endpoints. You need to use the correct endpoint based on the user’s region.
• The Desk API has rate limits that vary based on your Zoho Desk plan.