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Overview

To connect your Loom SCIM account, you need to authenticate using an API Key and a SCIM Bridge URL. This allows Nango to securely manage user provisioning, deprovisioning, and access control through the Loom SCIM API.

This guide will help you retrieve your SCIM credentials, configure SSO, enable domain capture, and set up user deprovisioning.

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Prerequisites

  • A Loom Enterprise account.
  • SAML SSO enabled (SCIM cannot be configured without SSO).
  • A SCIM API Key generated from the Loom Admin Console.
  • The SCIM Bridge URL (e.g., https://scim.example.com).

🚨 Important:
Loom requires SSO to be enabled before generating SCIM credentials. Ensure your workspace has been configured accordingly.

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Step 1: Verify Your Domain

Before configuring SSO or SCIM, an Admin must verify the domain.

  1. Log in to the Loom Admin Console.
  2. Go to Workspace Settings → Security Tab.
  3. Find the Authorize Domains section and add your domain.
  4. Choose a verification method:
    • Email Verification → Sends an email to a specified admin inbox.
    • DNS TXT Record → Requires adding a TXT record to your domain’s DNS settings.
  5. After verifying, your domain will be listed as authorized.

🚨 Check Existing Users:
Ensure no users with unverified domains are already invited to your workspace. If they exist, they will be blocked from logging into Loom.

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Step 2: Configure SSO

Once your domain is verified, follow these steps to enable Single Sign-On (SSO).

  1. Log in to Loom Admin Console.
  2. Go to Workspace Settings → Security Tab → SSO & Directory Sync.
  3. Click Configure SSO and follow the step-by-step guide.
  4. Set the Default Role for newly provisioned users.

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Testing SSO Before Enforcing

Loom provides an Enforce SSO setting:

  • Toggle OFF → Users can continue logging in with email/password.
  • Toggle ON → Users must authenticate using SSO.

🚨 Important:
After enabling SSO, existing users must log out and log back in via SSO to be recognized as workspace members.

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Step 3: Retrieve Your Loom SCIM API Key

  1. Log in to the Loom Admin Console.
  2. Navigate to Security → Directory Sync (SCIM).
  3. Click Configure Directory Sync.
  4. Copy the SCIM Endpoint and Bearer Token.
  5. Store the API Key securely; it will not be shown again.

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Step 4: Get Your SCIM Bridge URL

Your SCIM Bridge URL is typically provided in WorkOS or Loom’s SCIM setup guide. It should follow this format:

https://scim.yourdomain.com

If you’re unsure of your SCIM Bridge URL:

  • Check with your IT team or Loom administrator.
  • Look in the Loom SCIM configuration settings.

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Step 5: Enable Domain Capture

Loom’s Domain Capture setting ensures that all users with your verified domain automatically join your Enterprise workspace.

  1. Log in to Loom Admin Console.
  2. Go to Workspace Settings → Security Tab.
  3. Scroll down to Domain Capture settings.

There are two options:

  • Off (Manual Management) → New users must be invited or provisioned via SCIM.
  • Capture New Users in My Domain (Recommended) → All users with your domain automatically join your Loom workspace.

🚨 Note:
If Directory Sync (SCIM) is enabled, users are provisioned immediately when added to the Loom app in your IdP.

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Step 6: Connect Your Loom SCIM Account

To authenticate with Loom SCIM, follow these steps:

  1. Open the Loom SCIM integration setup in Nango.
  2. Enter your SCIM Bridge URL and API Key.
  3. Click Connect to validate the credentials and establish the connection.
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