​

Overview

To authenticate with Gainsight CC, you need:

1. Client ID - A unique identifier for your client.
2. Client Secret - A confidential key used to authenticate the identity of the application (client).
3. Region - The specific Gainsight CC region where your data resides.

This guide will walk you through obtaining these credentials within Gainsight CC.

​

Prerequisites:

• You must have an account with Gainsight CC.

​

Instructions:

​

Step 1: Generating API credentials

1. Login to your Gainsight CC account.
2. Navigate to Integrations and select API.
3. In the OAuth2 section, add a name in the Label field and click the Create an OAuth2 client. A pair of API credentials will be generated for you.

​

Step 2: Finding your region

1. Within the API section in the Integrations section, head to the API access information area. Your Region will be displayed there.

​

Step 3: Enter credentials in the Connect UI

Once you have the Client ID, Client Secret and Region:

1. Open the form where you need to authenticate with Gainsight CC.
2. Enter the Client ID, Client Secret and Region in their designated fields.
3. Submit the form, and you should be successfully authenticated.

You are now connected to Gainsight CC.