Overview
To authenticate with Freshservice, you need:- API Key - Your Freshservice API Key.
- Freshservice subdomain - Your unique Freshservice subdomain (e.g., mycompany.freshservice.com).
Prerequisites:
- You must have a Freshservice account with admin privileges.
Step 1: Finding Your Freshservice API Key
- Login to your Freshservice account. Click on your Profile picture and select Personal Settings.

- Your API Key will then be available below the Delegate Approvals section to your right.

Step 2: Finding Your Freshservice subdomain
- Login to your Freshservice account. On you address bar, The URL will be similar to:
https://mycompany.freshservice.com
. Your subdomain is the text betweenhttps://
and.freshservice.com
, which in this case would bemycompany
.
Step 3: Enter credentials in the Connect UI
Once you have your API Key and Freshservice Domain:- Open the form where you need to authenticate with Freshservice.
- Enter the API Key and Freshservice subdomain in their designated fields.
- Submit the form, and you should be successfully authenticated.
