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Overview

To authenticate with Freshdesk, you need two key pieces of information:
  1. FreshDesk Domain - Your Account domain on FreshDesk
  2. FreshDesk API Key - Your unique account identifier
This guide will walk you through finding or creating those credentials within Freshdesk.

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Prerequisites:

  • You must set up an Enterprise account with Freshdesk.

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Step 1: Finding Your FreshDesk API Key

  1. Log into your FreshDesk Enterprise account and nagivate to your profile in the top right hand coner and click Profile Settings.
  2. Click View API Key to reveal your API key.
Important: Copy and store your API Key securely, it will not be visible again once you leave this page.

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Step 2: Finding Your FreshDesk Domain

  1. Your FreshDesk Domain is available in the browser search bar

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Step 3: Connect Your Freshdesk Account

To authenticate using your API credentials, navigate to the Freshdesk authentication form. Enter your credentials as follows:
  • FreskDesk API Key: Your API Key
  • FreshDesk Domain: Your FreshDesk domain
Click “Connect” to complete the authentication.