Overview
To authenticate with Datto RMM, you need:- Platform – Your Datto RMM platform (e.g.,
merlot
,pinotage
,concord
,vidal
,zinfandel
,syrah
). This determines your API base URL likehttps://<platform>-api.centrastage.net
. - API Key - A unique identifier used to generate an access token for requests associated with your account.
- API Secret Key - A secret token used alongside the API Key to generate an access token for authenticating requests.
Prerequisites:
- Admin access to your Datto RMM tenant.
Step 1: Enable API access and generate API keys
- Login to your Datto RMM instance, go to Setup > Global Settings > Access Control and toggle the Enable API Access button.

- Go to Setup > Users, select your user, then click Generate API Keys to create an API Key and API Secret Key for the user.

- The API Key and API Secret Key will be displayed.

- Click Save User.
Step 2: Select your platform
Your platform corresponds to your region and defines your base URL:merlot
→https://merlot-api.centrastage.net
pinotage
→https://pinotage-api.centrastage.net
concord
→https://concord-api.centrastage.net
vidal
→https://vidal-api.centrastage.net
zinfandel
→https://zinfandel-api.centrastage.net
syrah
→https://syrah-api.centrastage.net
https://<platform>-api.centrastage.net/api/swagger-ui/index.html
.
Step 3: Enter credentials in the Connect UI
Once you have your Platform, API Key and API Secret Key:- Open the form where you need to authenticate with Datto RMM (Password Grant).
- Enter Platform, API Key and API Secret Key in their respective fields.
- Submit the form, and you should be successfully authenticated.
