APIs & Integrations
Help Scout
APIs & Integrations
Help Scout
Overview
Pre-built tooling
Pre-built use-cases
No pre-built use cases yet (time to contribute: <48h)
Not seeing the use case you need? Build your own independently.
Access requirements
| Pre-Requisites | Status | Comment |
|---|---|---|
| Paid dev account | ❓ | |
| Paid test account | ❓ | |
| Partnership | ❓ | |
| App review | ❓ | |
| Security audit | ❓ |
Setup guide
No setup guide yet.
Need help getting started? Get help in the community.
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Useful links
Each user has a Help Scout Docs API key, which is used to authenticate the Docs API. For the Mailbox API, OAuth2 authentication is required.
- Help Scout Docs API
- Help Scout Mailbox create an OAuth2 application
- Help Scout Mailbox OAuth-related docs
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API gotchas
- For Help Scout Docs Basic Auth, you will need to pass your
API keyas the username and a dummy password likeXas the password. Each API key is associated with a Help Scout user. - For Help Scout Mailbox, access tokens expires after every 172800 seconds which is equivalent to 2 days, you can use
nango.getConnection()to generate a new set of tokens. - Both
helpscout-docsandhelpscout-mailboxenforce different rate limits based on your current plan. For more details, please check the rate limiting guidelines for HelpScout Docs and HelpScout Mailbox.
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